Practice Policies and Procedures

DrBK Practice Policy & Procedures

Please read through this carefully and confirm at the bottom of the page that you have read and understood.

________________

“On behalf of the DrBK team, I would like to welcome you to the DrBK clinic, we strive to make our patients feel as comfortable as possible during their stay. We would ask you to read through our practice policies carefully prior to signing below. I would personally like to thank you for entrusting your well-being with the DrBK Clinic and giving us the opportunity of showing you why we are proud of this establishment. As you will soon discover, we are a very forward-thinking clinic and hence value any feedback or comments, however critical, that you may have.

Yours Sincerely

Dr Bob Khanna – Principal of DrBK”

Full Dental Consultation (FDC) £155:

During your appointment, you will receive a comprehensive examination of your teeth and the surrounding structures. Utilising state-of-the-art technology, including advanced digital X-rays and intraoral cameras, we thoroughly assess your oral health (X-rays may be required during this visit). Based on our findings, we will provide a diagnosis and develop a personalised treatment plan. You will also receive a detailed treatment estimate, valid for three months. For optimal oral health, we recommend scheduling a dental examination every 6 to 12 months. Please note that if you have not visited our clinic for 24 months, a full dental consultation will be required.

Dental Hygiene:

From 1^st May 2013 the General Dental Council permits patients to directly access the services of dental hygienists without the need to see a dentist first. We have 2 options available with the hygienist.

1. 30 Minutes – £79
2. 60 Minutes – £150

We believe in preventative dental care, and we will advise you of the frequency and length of dental hygiene appointments to suit your specific dental needs.

Facial aesthetics, including treatments like anti-wrinkle injections and dermal fillers, are growing in popularity and availability. As the industry continues to evolve, it is becoming more regulated as a medical profession, and we fully support these developments. In addition to our involvement in the Save Face campaign, we also offer specialised training programs for medical professionals worldwide. Our goal is to ensure that patient safety remains our top priority while consistently delivering exceptional results.

Full Facial Consultation £125:

During your consultation we will discuss why you are here and what types of procedures you are interested in. After a full examination of the area(s) we will be able to advise you on the options that are available to you and what treatments would be more suitable for you. You will be given a treatment plan estimate along with all the necessary documentation on the treatments that we have discussed. Please note that you may not be able to go ahead with treatment on the consultation day.

Consultation with our Skin & Laser Therapist £30:

Within this appointment you will be able to discuss which treatments you are interested in, and we will be able to advise you on the options that are available to you. It is necessary to complete a patch test during this consultation process in which you will have to wait 48 hours prior to commencing with any treatment. You will be given a full treatment plan estimate along with any other information regarding the treatments discussed during the consultation.

Payment Procedure:

At DrBK, it is customary to pay a 50% deposit towards all future appointments. To make things easier, we offer 0% financing options, just let one of our team members know if you wish to know more information. All treatments must be paid in full on the day of commencing treatment.

Cancellation Procedure:

It is practice policy that a minimum of 48 hours’ notice is given to a member of staff to cancel an appointment. If the necessary notice is not given, there will be a charge of 50% of the appointment fee. If you need to cancel an appointment, please email mytreatment@drbk.co.uk , or phone 0118 960 930 and leave a message on our answerphone.

Failure to attend (FTA):

Should you FTA a scheduled appointment, without adhering to the cancellation policy, 75% of the procedure fee for that appointment will be charged. Unfortunately, all treatment will be discontinued for clients who fail to attend without adhering to our cancellation procedure on the third occurrence. This is at the discretion of the practice principle.

Complaints procedure:

We at Dr BK strive to cater to all your requirements in a professional and friendly manner. However, if you have any concerns or issues that you would like to discuss in confidence, please direct them to management in writing or by email (mytreatment@drbk.co.uk). Your complaints will be taken very seriously as your contentment is of paramount importance to us.

Your Information:

The information that we obtain from you remains strictly confidential. We will only share your information if we are required to by law. You are entitled to a copy of your records and can request them at any time. If you wish for a friend, or family member to discuss your treatment with us, we must have your written consent first. If you would like more information and what we do with it, please ask for a copy of our leaflet.

Appointment Reminders:

At Dr BK we will send automated appointment reminders via SMS and email as a gesture of goodwill. Please note this is not confirmation of your appointment and if you should not receive a reminder, we will still expect you to attend your appointment.