Practice Policies and Procedures
DrBK Practice Policy & Procedures
DrBK Practice Policy & ProceduresPlease read through this carefully and confirm at the bottom of the page that you have read and understood.
________________
“On behalf of the DrBK team, I would like to welcome you to the DrBK clinic, we strive to make our patients feel as comfortable as possible during their stay. We would ask you to read through our practice policies carefully prior to signing below. I would personally like to thank you for entrusting your well-being with the DrBK Clinic and giving us the opportunity of showing you why we are proud of this establishment. As you will soon discover, we are a very forward-thinking clinic and hence value any feedback or comments, however critical, that you may have.
Yours Sincerely
Dr Bob Khanna – Principal of DrBK”
Full Dental Consultation (FDC) £125:
Within this appointment you will receive an extensive examination of your teeth and related structures. We use state of the art technology to be able to assess your oral health using an advanced digital X-ray system and intra oral cameras. You may require X-rays at this appointment.
Following this, a diagnosis will be given and an appropriate treatment plan formulated. A treatment estimate will be provided to you. Please note that all treatment estimates are only valid for a period of 3 months. It is recommended that a dental examination is required every 6-12 months to ensure optimal dental health. Please be aware that if you do not attend the clinic for 12 months we would advise you to undergo a full dental consultation again.
Dental Hygiene Appointments:
From 1st May 2013 the General Dental Council permits patients to directly access the services of dental hygienists without the need to see a dentist first.
We have 2 options available with the hygienist:
- 30 minutes: £75
- 1 hour: £145
We believe in preventative Dental care and we will advise you of the occurrence in dental hygiene appointments that will suit your health.
Facial Aesthetics
Facial Aesthetics, like that of anti-wrinkle treatments and dermal fillers, is becoming more popular and more available than ever. The industry is currently becoming more regulated as a medical profession and we are working in full support of this. As well as being a part of the Save Face campaign we also run our own training programs for medical professionals all over the world to ensure that patient safety is of paramount importance whilst delivering excellent results.
Full Facial Consultation (FFC) £125:
During your consultation we will discuss why you are here and what types of procedures you are interested in. After a full examination of the area(s) we will be able to advise you on the options that are available to you and what treatments would be more suitable for you. You will be given a treatment plan estimate along with all the necessary documentation on the treatments that we have discussed. Please note that we do not go ahead with any treatment on the day of the consultation unless urgent care is required.
Laser Hair & Tattoo Removal Consultation (with therapist) £27:
Within this appointment you will be able to discuss which treatments you are interested in and we will be able to advise you on the options that are available to you. It is necessary to complete a patch test during this consultation process in which you will have to wait 48 hours prior to commencing with any treatment. You will be given a full treatment plan estimate along with any other information regarding the treatments discussed during the consultation.
Payment Procedure:
At DrBK it is customary to pay a 50% deposit towards all future appointments. We offer 0% finance options available. Please speak with a member of staff if you wish to know more information. All treatment must be paid in full on the day of completion.
Cancellation Procedure:
It is practice policy that a minimum of 48 hours’ notice is given to a member of staff to cancel an appointment. If the necessary notice is not given, there will be a charge of 25% of the appointment fee. For an appointment that is booked in for over an hour, 50% of the appointment fee will be charged. If you need to cancel an appointment out of hours, please e-mail mytreatment@drbk.co.uk. Or phone 01189606930 and leave a message on our answerphone.
Failure to attend (FTA):
Should you FTA a scheduled appointment, without adhering to the cancellation policy, 50% of the procedure fee for that appointment will be charged. Unfortunately, all treatment will be discontinued for clients who fail to attend without adhering to our cancellation procedure on the third occurrence. This is at the discretion of the Practice Principle.
Complaints Procedure:
We at DrBK strive to cater for all your requirements in a professional and friendly manner. However, if you have any concerns or issues that you would like to discuss in confidence please direct them to management in writing or by email (Mytreatment@drbk.co.uk). Your complaints will be taken very seriously as your contentment is of paramount importance to us.
Your Information:
The information that we obtain from you remains strictly confidential. We will only share your information if we are required to by law. You are entitled to a copy of your records and can request them at any time. If you wish for a friend, or family member to discuss your treatment with us, we must have your written consent first. If you would like more information regarding your information and what we do with it please ask for a copy of our leaflet.
Appointment Reminders:
At DrBK we will send automated appointment reminders via SMS and email as a gesture of goodwill. Please note this is not confirmation of your appointment and if you should not receive a reminder, we will still be expecting you to attend for your appointment.
